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Sunwave, Leading Software Provider for Substance Abuse Treatment Centers, Receives Top Customer Service Certification by HDI

young female customer service agent smiling while taking a call and helping a customer

Summary: Leading enterprise software provider for substance abuse treatment centers Sunwave recently received the HDI Support Center Certification. As part of the certification process, Sunwave’s customer support team underwent specialized training to enhance its communications skills and service management processes in order to quickly and efficiently address all client needs.

Delray Beach, FloridaSunwave, a top national provider of unified CRM, EMR, and RCM software for substance abuse treatment centers, is pleased to announce that it recently received the prestigious Support Center Certification by HDI, the leading organization providing specialized training and testing for IT support and service management professionals. The HDI Support Center Certification reflects Sunwave’s high level of customer service, service management processes, and awareness of industry-standard best practices.

Considered as the ultimate recognition of a company’s service quality, HDI Support Center Certification is based on an internationally recognized standard developed by the HDI International Certification Standards Committee. As part of the training and certification process, Sunwave’s customer support team underwent specialized training to further enhance its skills and elevate the service and support it offers to clients.

“Our clients value Sunwave not only for our industry-leading comprehensive software solutions, but also for our responsive and efficient support team, which, in turn, makes our clients’ businesses more productive,” said Sunwave Founder and CEO Elie Levy. “Receiving the HDI Support Center Certification was important to us because Sunwave is committed to excellence, efficiency, and service quality, and we wanted it to serve as a testament to our commitment.”

Developed specifically for the substance abuse treatment industry, Sunwave’s all-in-one platform has quickly become a preferred choice among the growing number of treatment centers across the country. Sunwave is currently the only technology provider in its industry that enables treatment facilities to effectively manage their Customer Relationship, Electronic Medical Records, and Revenue Cycle – all within one central database.

To learn more about Sunwave’s comprehensive software solution, visit:

About Sunwave

Sunwave is a leading technology provider for substance abuse treatment centers. Its unified platform includes substance abuse EMR, CRM, and RCM software. Built from the ground up for the addiction treatment industry, it empowers treatment centers to manage all of their operations in a single, unified EMR platform. With the powerful reporting capabilities of Sunwave, users are able to make informed decisions that position their businesses and patients for success. To learn more, visit: