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Customer Relationship Management

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Effective Customer Relationship Management for Behavioral Health Providers

Effective Customer Relationship Management for Behavioral Health Providers Most behavioral health providers frequently see hundreds if not thousands of patients, and keeping track of every interaction can quickly become a record-keeping nightmare. Sunwave Health’s customer relationship management (CRM) software saves the day by giving your company the technology you need to manage all client & …

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EMR Requirements for Substance Abuse

Electronic medical records systems are systems used to digitally collect and keep patient records on file. They are directly defined as electronic records of health-related information that may be gathered, managed, created, and consulted by authorized staff and clinicians within one health care organization by the Agency for Healthcare Research and Quality. These systems make …

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Why and How to Keep in Touch with Alumni and Patients Who “Graduate” from Your Program

Graduates of your drug and alcohol or mental health disorder treatment program have achieved incredible strides. It’s essential to see that value and what it means to your treatment program. A behavioral health practice can benefit from keeping in touch with these graduates in many ways. Alumni also benefit by simply remaining connected to treatment …

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Building Your Brand in the Behavioral Health Space

Building a behavioral health treatment center brand helps differentiate one treatment provider from another. While the core concept remains the same, branding in healthcare is unique from typical corporate branding for products. Use your brand to help encourage people to reach out and choose you over the competition. To build a brand in a behavioral …

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How to Use Marketing Automation in SUD Treatment

Marketing automation is a phenomenal tool for lead nurturing and much more in the behavioral health industry. Treatment providers can and should explore leveraging marketing automation to increase their efficiency, improve their conversion rates, move prospects through the funnel, and improve patient experience. In this article, we’ll explore how to use marketing automation in SUD …

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Software Integration vs. a Comprehensive Software Platform for SUD Treatment Providers

These days there’s not just an app for everything; there are many apps for everything – and we’re fortunate for that. No matter what business challenge we’re trying to solve, there’s a tool. But with all these options, it’s easy to end up with a lot of unique tools handling each challenge or task. Then …

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7 Reasons to Implement a SUD Treatment EMR or Platform

The development of EMRs started as early as the mid-1960’s – nearly 60 years ago – and today, they have come a long way. In fact, according to the CDC, by 2017 over 85% of office-based physicians in the U.S. used an EMR/EHR system. Implementing an EMR has many benefits and even more so for substance …

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5 Tips for Treatment Facilities to Improve Operations During COVID-19

During this time of uncertainty, we’re all looking for ways to maintain stability across our organizations and ensure that operations remain successful. Let’s take a look at a few tips that can help your treatment facility streamline operations, improve claim processing, optimize collections, and leverage new technology to increase compensation. Audit Your A/R   When …

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