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Business Development for Behavioral Health

Business development for behavioral health facilities and substance abuse treatment centers can be challenging, especially if the organization hasn’t implemented tools to help streamline the process.

You can significantly improve how your facility grows its business by incorporating customer relationship management (CRM), patient-centric electronic medical records (EMR), and revenue cycle management (RCM) in one easy-to-use platform.

Sunwave Health has developed a platform that incorporates these features into a single location and allows your facility to grow. The discussion below outlines features of the Sunwave platform to demonstrate how your organization can benefit directly.

A Reliable Platform to Run Your Facility

If you want to run your facility as effectively and efficiently as possible, why not use a platform that aggregates your most commonly used tools and features into one location?

Rather than switching back and forth between different software applications, web pages and paper documents, Sunwave Health has developed the ideal solution that holds simplicity at its core.

Once your organization begins using a reliable patient-centric platform, you’ll never look at business growth and development in the same way again.

Incorporating Customer Relationship Management (CRM)

Having a reliable customer relationship management (CRM) tool in your facility is absolutely critical for growing your business and keeping track of your most valuable clients. Sunwave Health incorporates a CRM directly into the platform, allowing you to determine your return on investment (ROI) from marketing campaigns and referral sources and get instant access to billing and client information.

The Sunwave CRM is secure, reliable and built to be HIPAA compliant. All of your data is hosted in the cloud with maximum redundancy, ensuring that no data is lost or compromised.

Your team members can use the Sunwave CRM to manage workflows through kanban boards. This lets everyone on your team know what is a priority, what comes next and where opportunities may lie in the funnel.

Best of all, you’ll be able to visually see your ROI when it comes to your campaigns and referral sources. Sunwave’s CRM gives you visibility into all of the billing by partner, campaign, referral or other marketing sources.

Patient-Centric Electronic Medical Records (EMR)

The Sunwave Health platform has an EMR system that gives your team the ability to safely, securely and quickly manage patient care internally.

You’ll be able to quickly see and reference any medications, group notes, documentation, signatures and other data related to patients. Best of all, the Sunwave EMR system places your facility in compliance with behavioral health regulations and lets you work to give your patients the best chance of successful recovery.

Having a reliable and responsive EMR system allows your facility to become more reliable and more efficient, attracting more clients and growing as a result. While EMR systems don’t tie in with business development directly, the success of your facility depends on all of the internal components working in unison.

The simplicity of the Sunwave Health EMR system is something your team members will love. Whenever the EMR system is opened, users will be presented with an easy-to-use interface that helps them reference and complete treatment plans, manage patient medications and stay in compliance with rules and regulations.

You’ll be able to see insightful reporting on your EMR system and understand exactly where each patient is within the treatment lifecycle. The interface and navigation are fully responsive, meaning it can be accessed on any sized device such as a desktop computer, smartphone or tablet.

Revenue Cycle Management (RCM)

Keeping your billing team in check is a critical component of business development, as your facility’s cash flow is the lifeblood of your business. With the Sunwave RCM module, your billing team will be able to process claims more efficiently, optimize collections efforts and have further transparency into the revenue cycle.

Sunwave Health’s RCM module is one of the most comprehensive billing solutions available to behavioral health providers, and utilizing this module in your business will significantly improve the quality of work your billing team delivers.

Advanced Alumni Management

In order to keep patients happy, satisfied and on the path to recovery, Sunwave Health’s Alumni Management solution will help your facility engage prior patients.

You’ll be able to stay in touch with patients through a series of coordinated touchpoints and provide them with progress reports on their recovery. Additionally, the alumni management module allows you to quickly identify the patients who may need intervention in order to get back on track.

Once you’ve built a relationship with your patients, it’s up to you to nurture that relationship and keep them happy. This is the ultimate purpose of the alumni management module. When your patients stay with your facility longer and follow through on your recovery plans, it increases the likelihood of bringing in additional patients through referrals or word of mouth, thereby helping grow your company further.

Your team members will be able to easily use the intuitive alumni dashboard to manage check-ins, update statuses and review patient progress reports.

Staying connected to all of your patients, especially after they’ve completed treatment, is an excellent way to keep them committed to recovery. With the alumni management module, your facility will have the tools needed to maintain consistent contact with your patients and track their progress in great detail.

Use Sunwave Health to Grow Your Business Today

We’ve discussed the CRM module within the Sunwave Health platform and touched on the benefits of the built-in EMR system, RCM system and the advanced alumni management system to keep in contact with prior patients.

Business development in the behavioral health realm can be a challenge, but with the tools and modules provided by the Sunwave Health platform, all of it can be a breeze!

To start growing your business further, schedule a demo with one of our Sunwave Health experts today.