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Driving Healthy Results

Complete treatment journey solution for SUD treatment and behavioral health providers.

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EMR, CRM, RCM, Alumni Management, & Telehealth

Better Together
Our behavioral health software provides Customer Relationship Management, Electronic Medical Records, Revenue Cycle Management, and Alumni Management solutions built for substance abuse treatment centers and behavioral health facilities. The platform manages the entire process from lead capture, to admissions, to collections. Have the information in front of you real time, unified in one place, to maximize results. No need to move data from one system to another.
Deliver Better Patient Care with

Better Data & Better Insights

Customer Relationship Management

Sunwave’s unified platform includes customer relationship management (CRM) to track and understand your clients better. With access to billing information in your Sunwave platform, you can determine true ROI from each of your campaigns and referral sources.

Electronic Medical Records

Sunwave’s EMR provides your team a secure, reliable platform to manage all of your patient care. Manage documentation, signatures, medications, group notes, and more. Our EMR helps you stay compliant and optimize your treatment plans, giving your patients the best chance of a successful recovery.

Telehealth

Sunwave’s telehealth solution offers a unique platform that can host individual or group sessions, with options for form completion, document signatures, and payment collection, all in a mobile-friendly environment that’s HIPAA-compliant. Start delivering the best in patient care anytime and anywhere.

Revenue Cycle Management

Sunwave’s RCM module will help your billing team process better claims, optimize their collections efforts, give you more transparency into your revenue cycle, and tie back return to campaigns and referral partners.

Alumni Management

Sunwave’s alumni management solution helps your team engage with your prior patients on a regular basis with coordinated touch points and progress reports. Identify patients who may need intervention sooner and get them back on the path to recovery.

Sunwave's Behavioral Health Software

Sunwave’s behavioral health platform provides your team a secure, reliable platform to manage all of your patient care from admissions through clinical and revenue recognition. Manage documentation, signatures, medications, telehealth, group notes, and more. Sunwave helps you stay compliant and optimize your treatment plans, giving your patients the best chance of a successful recovery.

Why Choose Sunwave

HIPAA-compliant, secure, & reliable to ensure that your operations are protected and available 24/7.
Understand the effectiveness of your marketing by being able to attribute revenue to your referral sources.
360° view of your operations with one data source that allows your team to run reports across CRM, EMR, RCM, and Alumni.
Effectively manage medication by having the ability to submit scripts directly, get administration or out of schedule alerts, and sign approvals.
Guarantee your treatment facility maintains compliance with auditing of form signatures and automated alerts.
Track and monitor the success of your patients after their program completion.
Better processing and collections rates with a billing validation engine ensures your claims are clean.
Get support from industry experts with Sunwave’s team of behavioral health technology veterans.

Frequently Asked Questions

Value-based care is a reimbursement model that rewards or incentivizes quality clinical outcomes. In the context of behavioral health, value-based care varies across facilities, communities, and states. The Centers for Medicare and Medicaid Services (CMS) is driving innovation, application, and guidance around value-based care within behavioral health. The overarching operational definition of value-based care is payment “for healthcare services in a manner that directly links performance to cost, quality, and the patient’s experience of care.” As more emphasis and investment are made in behavioral health, the industry can expect an increasing focus on quality outcomes that are tied directly to reimbursement.

Health equity defines an approach to care that ensures access to care and optimal outcomes regardless of their racial, ethnic, socioeconomic, geography, sexual orientation, gender, or other factors that have historically compounded health disparities. Within the context of behavioral health, health equity is spearheaded by the Office of Behavioral Health Equity. Policies, processes, and information standards are at the heart of the organization’s strategy and measures of success.

Both healthcare providers and support staff in behavioral health facilities are constantly working to provide patients with the best care possible while managing increasing demand, tight margins, and staff burnout. Substance use issues and access to care are worsening, creating higher demands on existing providers and treatment facilities. And reimbursement disparities whereby behavioral health providers are reimbursed at a lower rate than non-behavioral health providers persist; out-of-network utilization (self-pay) continues to increase, with rates growing by 20 percent between 2015 – 2017. While technology alone cannot fully address these issues, it can serve to reduce administrative demands and distraction, improve care coordination, and optimize reimbursement.

When your staff admits a new patient to your facility, it’s key that you keep track of the patient’s information in a simple, streamlined way. Many behavioral healthcare facilities struggle with record duplication, which can result in mistakes in patient care and unnecessary work. Electronic medical records (EMRs) comprise software that facilitates care coordination and workflow, enables HIPAA-compliant communication, and streamlines and billing process to reduce risk.

It’s key to manage relationships with patients and their families, and it can feel impossible to figure out how to stay on top of each patient’s needs without a software system designed to specifically support behavioral health. Customer Relationship Management (CRM) software empowers providers and staff so that they have visibility into the attraction, conversion, and retention of patients into a facility. It also provides the ability to track referral sources to help manage business development and marketing spend.

When you run a behavioral healthcare facility, you need to know what’s working financially–and what’s not. Revenue cycle management (RCM) provides valuable insight into billing processes and can help lower denials and delays in reimbursement. It starts when the care episode is created—from registration to admission through to discharge and ongoing alumni management. While RCM may appear straightforward, it is more complex than it seems. New payment models that shirt reimbursement from fee-for-service to value-based care drive new complexity and variables that behavioral health providers must accommodate to ensure optimal revenue.

Telehealth leverages multiple technologies to create virtually connect patients to providers. According to the American Telehealth Association, the most common types of telehealth include, virtual visits, remote patient monitoring, and other technology-enabled modalities that drive provider-to-provider connection, data transition, communication, and patient engagement.

In behavioral health, it’s important to stay in touch with both current and past patients to understand how they’re progressing in their recovery. Alumni management facilitates ongoing connections with discharged patients and empowers providers with the ability to identify patients who may be in need of additional services to help them continue in their recovery.

An effective behavioral health technology solution must accommodate the unique workflows, protocols, and populations served by diverse providers. Here are the top six things to look for when assessing a behavioral health solution:

  • Support for the entire treatment pathway
  • Behavioral health-specific workflows, functionality, and alerts
  • Ease of use
  • Transparency
  • Interoperability
  • Affordability

The National Alliance on Mental Illness (NAMI) defines patient engagement as “the strengths-based process through which individuals with mental health conditions form a healing connection with people that support their recovery and wellness within the context of family, culture and community.” As the industry continues to press into outcomes-focused, value-based care, patient engagement will take a more central and pivotal role as a standard for mental health care in the United States.

Behavioral health is one of the more complex segments within the healthcare industry because it encompasses so many aspects of healthcare. Mental health falls under the umbrella of behavioral healthcare, as do many other types of care. Behavioral healthcare providers address patients’ emotional, mental, and physical health, offering a range of services based on condition, co-morbidities, and treatment protocols.

Behavioral healthcare providers may work with a specific population of patients (such as patients with autism) or may provide a broad range of services (such as interventions for children with various behavioral diagnoses). Regardless of the population they serve, it’s important that behavioral health facilities manage patient relationships, maintain accurate electronic records, and create a revenue cycle management process that ensures prompt payment.

There are many different services provided by behavioral healthcare facilities. Drug and alcohol behavioral facilities may provide detox—a medically supervised process that safely removes drugs and alcohol from the body—while also providing the mental health support necessary for patients to begin the recovery process. Other drug and alcohol behavioral facilities may focus strictly on the rehab process, working with patients who have already gone through detox to help them begin the process of living a life without drugs and alcohol.

Other behavioral healthcare facilities focus on the intersection of mental and physical health, helping people who are living with mental health diagnoses get the medication and therapy that they need to live a healthy life. Behavioral health facilities may be general or may focus on a specific psychological or psychiatric need. Some facilities offer outpatient care, while others offer inpatient programming. Some offer intensive outpatient or partial hospitalization programming, a hybrid of inpatient and outpatient care that allows patients to get the help that they need in the time they have available.

Help Your Patients

Receive attend individual or group sessions anywhere and anytime with Sunwave’s comprehensive telehealth platform

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