Implementation Specialist
Company Overview
At Lightning Step + Sunwave Health, we improve behavioral health and addition treatment facility functionality to achieve better results for patients, caregivers, and administrators. Our platforms empower our clients to quickly and easily manage patient needs from admission to discharge, with provisions for billing and integrations with payment processors, billers, insurance companies, and other providers.
The mission of the Implementation Specialist is to ensure the successful onboarding, configuration, and adoption of Lightning Step + Sunwave Health’s technology solutions by our clients, enabling them to operate more efficiently and deliver high-quality care.
The ideal candidate is customer-focused, detail-oriented, and technically curious, with the ability to manage multiple implementations simultaneously while building strong relationships with clients and internal stakeholders.
In this role, the Implementation Specialist partners closely with clients to understand their workflows, configure the platform to meet their needs, provide training and guidance, and ensure a smooth transition from implementation to ongoing support.
The Implementation Specialist is part of our Implementation Team, reporting to the Director of Implementation.
The role is remote based in the United States.
- Lead end-to-end implementation projects for new clients, from kickoff through go-live
- Gather and document client requirements, workflows, and business processes
- Configure and validate system settings to align with client needs and best practices
- Coordinate implementation timelines, milestones, and deliverables with internal teams
- Conduct client training sessions and provide clear documentation and guidance
- Serve as the primary point of contact for clients during implementation
- Identify risks, troubleshoot issues, and escalate concerns as needed
- Ensure a smooth handoff to Customer Success or Support teams post-implementation
- Maintain accurate implementation records and project documentation
- Collaborate cross-functionally with Sales, Product, Support, and Account Management teams to ensure seamless client handoffs, alignment on client goals, and successful long-term adoption
- Contribute to process improvements and implementation best practices
2–4 years of experience in software implementation, onboarding, customer success, or a related role
Bachelor’s degree in Business, Information Systems, Healthcare Administration, or a related field (or equivalent experience)
Proven experience implementing SaaS platforms or supporting technical solutions
Strong project management and organizational skills
Excellent written and verbal communication skills
Ability to work independently in a fast-paced, remote environment
Experience in healthcare, behavioral health, or revenue cycle management is a plus
Notice on Recruitment Fraud
Sunwave and Lightning Step have been made aware of fraudulent recruitment activity where individuals and organizations have falsely claimed to recruit on our behalf.
Recruitment fraud is a sophisticated fraud involving the offer of fictitious job opportunities. This kind of fraud is normally done through unsolicited emails, online recruitment services (sometimes even legitimate platforms such as LinkedIn), bogus websites and even text messages claiming to be from Sunwave or Lightning Step.
We recommend that you do not respond to unsolicited offers of employment from people claiming to work for, or be affiliated with, Sunwave or Lightning Step.
How you might recognize recruitment fraud?
- Our organizations will not request personal information before you have first applied on our career site.
- We will never send an unsolicited Microsoft Teams meeting link via email and ask you to join an interview without a prior application on file.
Any email from a representative of our company will be from an @sunwavehealth.com or @lightningstep.com email address.