NorthSight Recovery
This outcomes-focused provider leveraged data and technology to ensure connection with patients and the community The Challenge NorthSight Recovery (NorthSight) is a nationally accredited integrated
May 18, 2023
The Challenge
AION Recovery, a nationally accredited substance abuse treatment facility in Florida, specializes in personalized care delivery across inpatient, outpatient, and aftercare programs. Like many high-growth providers with limited IT resources and bandwidth, the technology stack they had to support patient care was disparate, disconnected, and delivered a fractured view of the treatment journey. As a result, AION staff and administrators struggled to piece together a consistent, actionable, and informative picture of the organization’s health and patient outcomes.
‘A healthcare organization’s ability to sustain high-value care delivery and ensure its long-term financial viability is increasingly dependent on how effectively it can apply data analytics to inform improvement efforts related to quality, cost, and patient experience.” – Healthcare Financial Management Association
Use Sunwave Health to Grow Your Business Today
Business development in the behavioral health realm can be challenging, but with the tools and modules provided by the Sunwave Health platform, you have a competitive advantage
The Solution
Sunwave provided AlON with a complete treatment journey platform that continues to grow with AION’s business and enables cross-functional collaboration. The platform delivers a comprehensive, combined view across processes, departments, and workflows by removing the data siloes created by discrete solutions. As a result, Sunwave provides AION with a fully intact understanding of a patient’s movement and experience through each stage and level of care, from patient acquisition through treatment and aftercare.
Attracting and Admitting Patients for Success
Sunwave streamlined AlON’S admissions process and provided line-of-sight to patients who are the best fit for success within the program. Before Sunwave, AlON admission specialists copied and pasted information from one system into another, creating multiple opportunities for missing data and mistakes. With Sunwave, AION connected call tracking metrics, admissions data, and patient information, saving time, reducing errors, and speeding up the verification process. No-shows are reduced, and the organization has visibility into referral and business development performance.
“Using Sunwave’s CRM makes it easier for our team to determine whether a potential patient is a good fit for your facility, making the screening and intake process much more efficient. We’re saving around 15 minutes on each patient we are considering for admission.” says CEO Talib Jaber.
Streamling Clinical Workflows
AION’s team also recognized time savings within the clinical workflow. Form fills, for example, are auto-populated with the information clinicians need, which helps avoid duplicative data entry and the potential for human error.
“On some of our most used forms, we’re saving 5 minutes every time we fill them out-that adds up quickly!” – TALIB JABER, CEO
Navigation is interactive and intuitive. And all forms, signatures, and required clinical steps are in one place, which reduces clicks and helps reduce clinicians’ cognitive load.
“Sunwave’s signature and form audit features really help us out a lot to ensure nothing falls through the cracks. This saves our directors conservatively 30 minutes a day!” – TALIB JABER, CEO
Billing Faster and More Accurately
Sunwave makes bringing billing in-house a no-brainer. Working with third-party companies for billing can be frustrating. Sunwave puts the power back in the hands of the facility. Now the AlON team can bill a claim through one login. This single-sign-on capability eliminates the need to jump around between websites or systems.
“95% of the emails I would have to send to my billing team have disappeared. We’re more efficient and no longer at the mercy of the billing company.”
"Sunwave is one of the best systems I have seen. It allows me to capture real-time information easily and quickly."
– TALIB JABER, CEO
The Results
0
%
decrease in
avoidable emails
avoidable emails
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minutes saved on each admission
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minutes saved on form completion
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minutes saved daily on audits
"Knowing that Sunwave continually innovates to support our business reinforces that we not only have the right provider, we have the right partner."
– TALIB JABER, CEO
Driving Healthy Results for AION
With Sunwave’s single platform functionality, AION can better deliver quality care, realize value, and improve resource optimization across the treatment journey. Every patient encounter encompasses multiple variables that can be hard to measure and manage without a holistic, end-to-end solution. Sunwave Health ensures visibility and transparency into admissions, drives predictability and insight into the patient census, accelerates payment, reduces reimbursement variability, and improves the clinician and patient experience across every treatment journey step. As a result, AION can better manage increased demand, improve clinical and non-clinical resource utilization, increase patient retention, and optimize reimbursement.
About AION Recovery
AlON Recovery is a medically supervised, adventure-based, and holistic drug rehab center that recognizes the requirement for alternative approaches to drug rehabilitation. AlON Recovery focuses on healing the entire being – mind, body, and spirit. From individual therapy sessions that can heal the mind, to nutritional classes, to adventure groups and yoga sessions that can cater to the body and soul.
With four different treatment facilities, AlON Recovery offers a safe, supportive environment with evidence-based care to help patients enter a long-term recovery from their substance addiction. AlON Recovery is accredited by Joint Commission (JACHO) and CARF.
"Being able to attribute revenue back to the source has been an invaluable part of having Sunwave's RCM and CRM. I can see revenue not collected, how many unpaid claims, which payers pay most or least, and monthly or weekly changes to any criteria."
– TALIB JABER, CEO
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